Shipping Areas
Orion Motor Tech ships within the contiguous 48 U.S. states. For Alaska, Puerto Rico, and Hawaii, please contact us for a custom shipping quote. Free ground shipping is not available for these locations.
Order Processing
Orion Motor Tech processes your orders within 24 hours on weekdays. Orders with verified payment are usually processed the same business day. You’ll receive an email confirming your order, followed by a shipping notification with tracking information once your order ships.
Delivery Time
Delivery within the contiguous U.S. typically takes 3–7 business days, depending on location. Delivery times may be longer during holidays.
Address Changes
If you need to update your shipping address after placing an order, contact us immediately at support@orionmotortech.com. Changes may result in additional shipping fees, which must be approved before we update your shipment. Without approval, the order will ship to the original address.
Damaged, Missing, or Lost Items
Please inspect your shipment upon arrival. Report any damaged or missing items within five business days to support@orionmotortech.com. Keep the packaging and take photos if items are damaged—this helps us process your claim quickly.
Packaging
We use secure packaging to protect your items during transit. External box damage doesn’t affect your right to report product issues. Some packaging may be recycled and have unrelated markings.
Split Shipments
Items may ship separately if they are from different warehouses. This allows us to get parts of your order to you faster.
Contact Us
For any shipping questions, email support@orionmotortech.com.
Thank you for shopping at Orion Motor Tech! If you are not entirely satisfied with your purchase, we’re here to help. If you are not completely satisfied, or the product or any parts are found to be defective, you may return the item to us in its original condition within 30 days of receipt.
If there is a problem with your purchase, please contact our staff with your receipt within three months of receiving the products. We will exchange defective parts for you free of charge. We aim to make you satisfied, and our customer service team will provide a pleasant after-sales experience.
Contact Us: support@orionmotortech.com
How to Start a Return or Exchange
Please contact our Customer Support team to start the return process. Include the following information:
- Order number
- Video or photo of the defective item (if applicable)
Refunds will be completed within 14 business days after we receive the returned items. Refunds will be issued to your original form of payment (credit card, debit card, PayPal, etc.).
Eligible Return/Exchange Reasons
- Wrong item received
- Product damaged during shipping
- Product quality issues
- Missing parts
- Cancelled orders
Cancel Orders
If you decide to cancel your order, please notify us within 24 hours of placing your order. We will issue a full refund within 3–5 business days.
Notes
- Only items purchased directly from Orion Motor Tech are eligible for returns. Products purchased from authorized retailers must be returned through the retailer.
- Returned items must be in original packaging, including any accessories, manuals, and documentation.
- Any repair or replacement does not extend the original warranty, and no new warranty is given for replacement or repair parts.
